You might find your answers below in our list of FAQs. Or, for information about attending the 2018 Holistic Student Supports Institute, please contact:

Maricel M. Herrera, CMP CEM
Associate Director, Meetings & Learning Events 
Achieving the Dream, Inc
8403 Colesville Road, Suite 450
Silver spring, MD 20910
Phone: 240-450-3823   Email:

For sponsorship opportunities, please contact LaShonne Barnes, Development Officer at or call 240-450-3859 See brochure available for download here.

For content or pre-work questions, please contact Julia Lawton, Associate Director of Holistic Student Support at or call 240-450-3836.


What is the 2018 Holistic Student Supports Institute?

Answer: The 2018 Holistic Student Supports Institute is a hands-on working institute which will prepare your institution to transform its student support model into a more integrated, seamless, and personalized experience that ensures each student received the unique support they need in order to achieve their goals. 


How many people can my college send to the 2018 Holistic Student Supports Institute?


Colleges are invited to send as many individuals as they wish to the Institute. We strongly advise that institutions send a cross-functional and cross-hierarchical team of four or more individuals that represent the key stakeholder areas related to or impacted by your student support redesign. Ideally, these individuals would collectively have in-depth knowledge of one or more of the following areas:

  • Current student support processes and policies
  • The need for student support redesign and how it connects with the institution's strategic goals
  • Use and capabilities of technologies at your institution
  • Understanding of the experiences of those stakeholders who will be most affected by your redesign, particularly your students.

For example, you may want to consider including in your team cross-hierarchical representative(s) of frontline and mid-level student services staff (such as advising, registrar, financial aid, basic needs, etc), at least one representative from instruction (ideally an influential faculty member, dean, or VP) IT and /or, IR, and HR. The team should include at least one individual with authority to make decisions and multiple individuals who work with students on a regular basis. 

Question: Why do you recommend institutions send a team to this institute?
Answer: As this is a working institute, institutions stand to maximize their value by sending a team of at least four individuals involved in designing and delivering student support enhancements. Institutional teams will have dedicated time to work together on applying the theory and knowledge gained each day to their unique institutional context with the support of an institute facilitator. At the end of the institute, teams will walk away with the start of a plan for enhancing their student support experience and a framework for moving forward.
Question: Can I still attend without a team?
Answer: Yes! Everyone is welcome to attend. Individual institutional representatives will be assigned to a group with other attendees who did not come with others from their institution to ensure all attendees maximize the value of their experience.
Question: What is the holistic student supports approach?


No student exists within a vacuum. When they arrive on campus, they bring their own educational, career, and personal goals and social context that impacts the conditions they need in order to succeed. Holistic student supports embraces this diversity of goals, need, and context and provides a framework for institutions to design a student-focused culture that delivers the unique combination of supports each student needs at the time they need them.

While the holistic student support model that each institution uses would reflect its context and culture, the research into institutions implementing successful models identifies five key underlying principles (SSIPP) that should guide an institution's design of its holistic student support approach 1

  • Sustained: Processes and structures are implemented that connect students to supports throughout their college experiences.
  • Strategic: Services are designed with low- and high-touch intensities, recognizing that not all students will always need high-touch intervention. Resources and staffing are assessed to afford sustainability and scaling services.
  • Integrated: Services are organized in carefully planned sequences and with clear access points. Disconnected departments and disparate services are bridged to promote equitable student experiences.
  • Proactive: Data and Technology are used to monitor student progression and connect students to specific, just-in-time supports. Processes and structures are implemented to connect students with necessary services before they reach crisis points.
  • Personalized: Student needs are regularly assessed and inform the design of the student experience. Emphasis is given to building relationships with intentionality between students and faculty and staff.
Question: How much is the registration fee for the 2018 Holistic Student Supports Institute? What does the registration cover?
Answer: The fee per registrant is $685 per attendee in-Network ($875 per attendee from colleges not in the ATD Network). A 10% discount is available to institutions that register a team of four or more attendees at the same time. The fee includes all plenary and concurrent sessions, access to a facilitator during working times, coffee breaks, Tuesday meals (breakfast and lunch) and reception, Wednesday meals (breakfast and lunch) and Thursday breakfast. 
Question: What is NOT covered by the 2018 Holistic Student Supports Institute participation fee?
Answer: Travel, lodging, airport transfers and those meals not included in the registration fee.
Question: How do I register for the 2018 Holistic Student Supports Institute?
Answer: Registration for the 2018 Holistic Student Supports Institute .is available here
 Question: What are the transportation options for travel to the 2018 Holistic Student Supports Institute?
Answer: St. Louis International Airport is 20 miles from the hotel. You may view maps and transportation options here.
Question: How can I access resources after the 2018 Holistic Student Supports Institute?
Answer: Attendees will get access to an online portal hosting all materials after the Institute.
Question: How do I reserve a hotel room for the 2018 Holistic Student Supports Institute?


A block of rooms has been reserved for the 2018 Holistic Student Supports Institute participants will stay at the Hyatt Regency Hotel at the Arch located at 315 Chestnut, St. Louis, MO 63102.The conference rate is $164 per night. College representatives are responsible for making their hotel reservations by Tuesday, September 17 to get the special rate. 

Reservations can be made online using 2018 Holistic Student Supports Institute Hotel link

Attendees may also utilize the Hyatt Regency St. Louis reservations office at 314-655-1234. Reference “Achieving the Dream” and/or “2018 Holistic Student Supports Institute

Please note: Hotel reservations made by any method other than the one described above are not guaranteed the conference room rate.

Question: Can I cancel my registration?
Answer: Cancellations received after September 7, 2018 are subject to a $150 administrative fee. Substitution requests may be submitted in writing to by EOB Friday, September 21st and will be confirmed via return email.





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