Track Education - One of the foremost benefits of attending the IPI Conference & Expo is the conference educational programming. The IPI Education Committee has created a program that brings you intriguing, timely, useful information by hand-picking the most engaging, knowledgeable and inspirational speakers. IPI is pleased to present an education schedule in track format that offers presenters who will share their expertise and real world experiences that are sure to increase the professional levels of the attendees.
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Getting the Proposal Responses You Want (and Need) – Effective Requests for Information, Qualifications, and Proposals
Rachel Yoka, CPSM, LEED AP, BD+C, Timothy Haahs & Associates, Inc.
Sunday, May 22 – 2:45 pm – 3:45 pm
Project success starts with an effective Request for Qualifications or Proposal. The request lays the foundation for success, defining project objectives, evaluation criteria and requirements. Ultimately, what you ask for and how you ask for it can 1) reduce the number of submissions; 2) enhance the quality of the information; and 3) reduce the review time and effort. This session will review best practices to streamline procurement in the public or private realm.
P3 for a P3: Proper Prior Planning for a Public-Private Partnership
Dr. Barbara Chance, CHANCE Management Advisors, Inc.
Philip L. Oropesa, LAZ Parking
Joseph Sciulli, CHANCE Management Advisors, Inc.
Monday, May 23 – 1:45 pm – 2:45 pm
Is your city or parking organization considering a Public-Private Partnership (P3) concession of its on- or off-street parking assets? Do you think a P3 deal lies in your future? The parking data you provide the concessionaire team is the basis for the bid. Come to this session to learn which data to present, how to present the information, and why this can make a difference in the success (and the amount!) of the concession bid.
New Technology Reduces Lighting Energy Cost by 87 Percent
Donald Monahan, P.E., Walker Parking Consultants
Monday, May 23 – 3:00 pm – 4:00 pm
Recent advances in lighting technology have resulted in opportunities to greatly reduce energy consumption and operational costs in multi-level parking facilities. A case study of a recent project illustrates an 87 percent reduction in energy consumption compared to International Energy Code limitations. Further, incorporation of lighting controls using daylight sensors and occupancy sensors further reduced lighting operational costs by 42 percent.
De-Mystifying Automated Parking Structures
Donald Monahan, P.E., Walker Parking Consultants
Tuesday, May 24 – 9:45 am – 10:45 am
The interest in automated parking structures continues to grow steadily in the U.S. Six projects have been completed and another six projects are under construction. This session will present three case studies that compare construction costs, operational costs and benefits of automated parking versus conventional, ramp-access parking. The session will determine when automated parking makes sense compared to conventional parking garages, and will also discuss recent building code changes for automated parking.
Tacoma, Washington's Conversion from Free to Paid Market-Rate On-Street Parking in the Downtown Commercial Core
William Timmer, Bluewater Project Management Services, LLC
Steph Farber, LeRoy Jewelers
Dana Brown, City of Tacoma
Tuesday, May 24 – 11:00 am – 12:00 pm
This session will review Tacoma's experiences and results using a Citizen Advisory Task Force, created by city ordinance, to advise the city manager and city staff on the design, implementation and management of a market-rate paid on-street parking program for the city's commercial core. Learn the benefits of an effective community outreach program, supported by on- and off-street occupancy and citation data collected during the conversion process.
Is Design-Build the Right Delivery Method for you?
John Purinton, S.E., Watry Design, Inc.
Tuesday, May 24 – 2:45 pm – 3:45 pm
According to the PMR Corporation, the average cost of a new parking structure in 2010 is tracking at $16,000 a stall. Since designing and building a new parking structure is such a major undertaking, you can provide added value to your organization by having a solid understanding of construction delivery options and their benefits. This session will compare and contrast the four main delivery methods including the impact on the cost, schedule and quality.
Ask the Consultants
Moderator: Ronald W. Stehman, Gannett Fleming, Inc.
Panel: Shahin Azmoudeh, International Parking Design (IPD)
Chuck Cullen, CAPP, The Integrity Group
Vicky Gagliano, Timothy Haahs and Associates, Inc.
Joseph Sciulli, CHANCE Management Advisors, Inc.
K.Nam Shiu, Walker Restoration Consultants
Wednesday, May 25 – 9:45 am – 10:45 am
Any subject is fair game for our panel of parking consultants. So, here's your opportunity to get excellent FREE advice from an expert panel of parking professionals. Come prepared with your questions about design, revenue control, operations, restoration, and sustainability. Our expert panel, representing all aspects of the parking profession, will help you make your parking system/facility even better than it is today. And, best of all, in this case the consultant is FREE.
Federal Transportation Policy and Its Impact on Parking
Jason Pavluchuk, Pavluchuk & Associates
Wednesday, May 25 – 11:00 am – 12:00 pm
This session, presented on behalf of the Association for Commuter Transportation (ACT), will discuss ways transportation decisions made in Washington affect the parking profession. You will also hear about the latest information about transportation, the environment, and parking policy. Additionally, you will learn about ACT and some of its efforts in relation to parking and transportation policy.
Payment Card Industry Data Security Requirements (PCI-DSS) – Achieving and Maintaining Compliance for Your Organization
Andrew McDonnell, PCI-QSA, AppSec Consulting, Inc.
Sunday, May 22 – 2:45 pm – 3:45 pm
This interactive session provides a real-world overview of Payment Card Industry Data Security Standard (PCI-DSS v2.0). Attendees will learn the following: Top-down overview of all 12 domains of PCI-DSS; techniques to properly scope business processes, facilities and IT systems subject to PCI-DSS compliance; PCI-DSS validation and reporting requirements; strategies for cost containment and compensating controls; requirements for service providers and business partners; recommendations for choosing service providers, security assessors and payment applications.
Using the Power of Social Media to Grow Your Business
Ted Janusz, Janus Sessions LLC
Monday, May 23 – 1:45 pm – 2:45 pm
Facebook has added 100 million new users in the last year. Why? Influential members of the business community are "tweeting" their followers (and being quoted in the business media). Executives from all Fortune 500 companies (and, in total, over 75 million executives from around the world) are on LinkedIn. Are you currently reaching them? In this fast-paced, dynamic session, you will learn cutting-edge methods you can use on Facebook, Twitter, LinkedIn to help grow your business.
Virtual Parking Management System Using License Plate Recognition Technology and Customized Web-based User Interfaces
Dina Ochoa, University of California, Irvine
Monday, May 23 – 3:00 pm – 4:00 pm
Parking and Transportation Services (P&TS) at the University of California, Irvine campus has created a virtual permit parking system to sell permits and for enforcement of their parking lots. The system combined its back-end parking management system with License Plate Recognition (LPR) software and created a Virtual Permit Management (VPM) system, unique to the college campus environment. The system uses customized web-based interfaces to give campus units and end-users an efficient parking management process.
ExpressPark - An Intelligent Parking Management System for Downtown Los Angeles
Daniel Mitchell, City of Los Angeles DOT
Tuesday, May 24 – 9:45 am – 10:45 am
LADOT is developing ExpressPark™, an intelligent parking management system for downtown Los Angeles, which is planned to be operational in October 2011. ExpressPark™ applies demand-based parking pricing to relieve traffic congestion, reduce air pollution, and improve transit efficiency. Vehicle sensors, new meter technology, and a real-time parking guidance system are used to optimize the utilization of public parking. This session will discuss the design challenges and how the challenges were met for this ITS project.
Case Study: University of Cincinnati Parking Transition Using 21st Century Technology
Darlene Bunton, University of Cincinnati
Tuesday, May 24 – 11:00 am – 12:00 pm
An important impact of the transition was migrating parking from surface lots to garage structures while finding ways to reduce the costs of parking. This session will show you how after successfully working through all the transitional and logistical issues, we currently have 12 garages and one surface lot that utilize pay-in-lane technology, and how we implemented a decal management system that allows decal purchases for both in-person and online sales.
MegaPixel and Other Video Technology for Remote Parking Management
Thomas Preuss, ProTech Access
Tuesday, May 24 – 2:45 pm – 3:45 pm
This session will explain how to extend and “force-multiply” human eyes by the use of state-of-the-art video technologies — to maximize parking exception management. You will see a live demonstration on the overview of video technologies, and you will learn about system architecture/design components and camera placement as well as the common mistakes and misconceptions vs. best practices.
Practical Benefits of a Hosted Parking Management Solution
Blake Laufer, CAPP, T2 Systems, Inc.
Wednesday, May 25 – 9:45 am – 10:45 am
New technology is driving many new approaches within the parking industry that would not have been considered a decade ago. And today, parking operations and owners are looking for ways to save money and be more efficient. This session examines one of the ways emerging technology — the implementation of a hosted parking management system — can help parking managers meet their goals: appropriate staffing, reduced PCI compliance responsibilities, money savings and centralized management.
Successful Pay by Phone Parking Implementations in the United States
Brent Paxton, Parkmobile USA, Inc.
Wednesday, May 25 – 11:00 am – 12:00 pm
The session will address successful implementations of pay by phone parking in the U.S., by optimizing mobility and integration of parking and mobile payments. It will also cover innovative solutions for off-street parking and car parks, based on mobile phones and the integration of on- and off street parking questions; and how to integrate the old and new parking systems, based on a centralized overall parking right database and system. The session will also detail a recent successful implementation with the Massachusetts Bay Transportation Authority.
Green Parking: From Sustainable Design to Green Roofs
Gary Cudney, P.E. & Pat Martin, P.E., Carl Walker, Inc.
Matt Jobin, AIA, Rich and Associates
Sunday, May 22 – 2:45 pm – 3:45 pm
Sustainability is the hottest trend in development today, but when it comes to being green, many projects just pay lip service to the idea. This session will cover areas where you can achieve positive sustainable results in parking and green roof design. You will see the benefits of developing green parking and how parking owners and designers can realize their “green” ambitions, and you will learn the historic and current trends, design concepts and considerations, project examples, as well as the benefits, issues, and costs of green roofs.
Developing a Sustainable Parking and Transportation Plan
Renée Fortier, UCLA Transportation
David Karwaski, UCLA Transportation
Monday, May 23 – 1:45 pm – 2:45 pm
Sustainable transportation is a hot term today. But what does it look like? How do you plan for it and what will it cost? From car sharing to providing electric vehicle charging spaces, today’s transportation world is more complicated than in the past. Learn how to approach these challenges and address them via a sustainable transportation plan. Transportation is changing, learn about what you need to have in your toolkit to keep pace.
Building a Bike Farm in Your Organization
JC Porter, Boise State University Transportation & Parking
Monday, May 23 – 3:00 pm – 4:00 pm
This session on the planning and implementation of bicycle commuter programs will address topics ranging from the planning, design and construction phases, including such considerations as initial costs for materials and construction and optimal site selection for the bicycle storage facilities; to the implementation of such programs, covering aspects such as advertisement and promotion, the adoption of incentive programs to encourage participation, and the associated operation costs and approaches to continued funding.
The Application of Technology to Achieve Sustainability in Parking
Charles Reedstrom, CAPP, Kimley-Horn and Associates, Inc.
Tuesday, May 24 – 9:45 am – 10:45 am
Kimley-Horn has developed an air quality model that calculates potential reductions in vehicular emissions through the implementation of new revenue control and parking guidance technology that provides more efficient transaction processing. This session will explore the potential savings of vehicular emissions based upon two current projects. As a result of incorporating these calculations, management has the opportunity to disclose to their constituents how they are managing their operations to achieve their sustainability goals.
Planning and Implementing Transportation Improvements in Real Time
Chris Conklin, VHB/Vanasse Hangen Brustlin, Inc.
Josh Cantor, George Mason University
Cathy Wolfe, George Mason University
Tuesday, May 24 – 11:00 am – 12:00 pm
George Mason University in Fairfax, Va., is one of the fastest growing universities in the country. The regional and campus transportation system is challenged to keep pace with this growth and the changing demands. This session will explore the collaborative transportation master planning process currently underway for Mason’s Fairfax campus. Of particular note is the focus on implementation of transportation improvements (even before completing the plan), programming of medium and long-term projects, and formation of partnerships with regional stakeholders.
The New Children's Hospital of Pittsburgh of UPMC – Parking Needs Plus a Whole Lot More
Cynthia Jampole, Trans Associates Engineering Consultants, Inc.
Tuesday, May 24 – 3:45 pm – 4:45 pm
The 2.5-mile move of Children's Hospital to a new campus involved planning for the new facilities, including three garages, a 296-bed hospital, and research and office buildings. The project entailed studying and updating parking supply/demand, improving conceptual area roadways, planning for an off-site employee parking lot, designing a business district with metered parking and loading zones, developing a shuttle system, installing way-finder signage, and planning and mapping the door-to-door logistics for the patient move.
Success of the World Equestrian Games Rested on Technology, Proper Planning and Effective Integration of Parking, Transportation and Logistics
Don Jordan, Gameday Management Group, a Division of Standard Parking Corporation
Wednesday, May 25 – 9:45 am – 10:45 am
This session will walk through the process of gathering the data, population data, constituent group demands, and roadway artery constraints to build an efficient parking, transportation and logistics plan. In this session you will 1) understand the necessity of accurate data to build a transportation, parking and logistics plan; 2) understand the importance of effective integration of all stakeholders to properly execute the plan; and learn 3) how technology can improve the performance of the transportation, parking and logistics plan for your event.
Improving the Financial Feasibility of TOD and Downtown Development through Smart Parking Practices
James Zullo, CAPP, Timothy Haahs & Associates, Inc.
Wednesday, May 25 – 11:00 am – 12:00 pm
Transit-oriented, sustainable, mixed-use developments will change the real estate landscape. Baby Boomers, Generation Y, and Millenials are expressing strong tendencies to live an urban lifestyle close to jobs, transit, entertainment and the vibrancy of city life. These developments necessitate density and structured parking. However, the high cost of parking can financially cripple a “smart” project. The session will outline financial impacts of parking and present best practices to help these “smart” growth projects succeed.
Parking Inventory Management: Maximize Turnover and Minimize Transaction Time
Stephanie Barnes, Cleveland Clinic
Sunday, May 22 – 2:45 pm – 3:45 pm
This session will illustrate best practices that the Cleveland Clinic has developed for maximizing space-turnover and optimizing daily inventory management. The session will include ways to utilize innovation and technology to minimize lane transaction times and reduce carbon footprint. Hands-free technology is essential for efficient inventory management. This session will include samples from site assessments across the health system including revenue control, utilization analysis, green initiatives, technology enhancements, ROI examples and traffic studies.
Customer Service in a Pay-on-Foot Environment: The Importance of a High-performance Call Center
Eve Grubb, CAPP, MBA, Texas Medical Center
Monday, May 23 – 1:45 pm – 2:45 pm
Texas Medical Center’s parking operation once required 110 cashiers to operate its 27,500 parking spaces in 18 garages and 24 surface lots. By moving to pay-on-foot technology, the operation now requires only about 10 field customer service agents to keep things operating smoothly. The key to reducing field service without sacrificing customer service is having an effective and efficient call center. Learn how to select qualified staff, schedule, train, set performance standards and measure key performance indicators.
Six-Point Inspection for Your Parking System: Making Your Operation More Efficient, Effective and Responsive
Matthew Inman, Carl Walker, Inc.
Monday, May 23 – 3:00 pm – 4:00 pm
In today’s economic environment, it is important for parking systems to be as effective as possible. This session will provide an evaluation process that focuses on six key areas of every organization. For each assessment area, attendees will be provided with a summary of issues, recommended assessment points, and examples of how other programs have addressed each concern. The goal is to provide attendees with a simple methodology for assessing the quality of their programs.
Budgets: Preparing and Using Budgets for Professional and Personal Job Success
Brad Johnson, CPA, Urban Parking Management
Tuesday, May 24 – 9:45 am – 10:45 am
In an environment where financial results receive intense scrutiny 24/7, attend a session that teaches a unique view on the use of budgets and the budgeting process. This is a narrowly focused interactive session for owners and staff, regardless of job responsibilities. Learn how to use the budget as part of daily operations; enhance your professional career; and develop new business and retain current assignments. Bring your best questions on budgets and the budgeting process.
Get Your Stakeholders to Help You Sell Your Parking Rate Increase. No, Really!
Max Clark, CAPP, Capital City Development Corporation
L. Dennis Burns, CAPP, Kimley-Horn and Associates, Inc.
Matthew Inman, Carl Walker, Inc.
Tuesday, May 24 – 11:00 am – 12:00 pm
A common element of all parking programs is that, from time to time, rates must be increased (or at least evaluated). In 2009, the Capital City Development Corporation (CCDC) developed an innovative and very successful process to assess downtown public parking system rates in Boise, Idaho. We believe this process has broad applicability for other programs and provides a new approach to this sensitive, but important aspect of parking program management.
Dynamic Pricing and Parking Meters: Theories and Application
Matthew Darst, ACS
Tuesday, May 24 – 3:45 pm – 4:45 pm
“Dynamic pricing” has recently entered parking parlance as a component of a successful congestion mitigation strategy. Dynamic pricing, at its core, recognizes that properly setting hourly meter rates will drive the duration a motorist parks — increasing turnover and availability of parking. That said, confusion exists concerning how dynamic pricing should be implemented. Dynamic pricing considerations, including the customer's decision to park, will be identified and discussed.
A Lean Six Sigma Approach to Improving Parking Operations – The Washington, D.C., Experience
Soumya Dey, District of Columbia Department of Transportation
Wednesday, May 25 – 9:45 am – 10:45 am
The session will outline how a statistical data-driven process — such as leans six sigma — was used to enhance the operation of the parking meter program in Washington, D.C. Discover various tools that were used in the analysis, and the impacts of various improvements on the program. In this session, you will learn about applicability of lean six sigma for parking, how to develop the framework for a data-based decision-making process and identify root causes of problems.
An Innovative Solution for On-Street Parking Enforcement in Lisbon
Dr. Tiago Farias, EMEL
Dr. Oscar Rodrigues, EMEL
Wednesday, May 25 – 11:00 am – 12:00 pm
This session will discuss a new approach to promote a more efficient enforcement of parking in Lisbon. The solutions include a central control room whereby operational managers get a real-time picture of current situations, and therefore, the capacity to act and improve the efficiency of the process. Additionally, explore the new ticketing system that encourages minor non recurrent illegal parking vehicles to voluntarily pay a fine. In this session, operation results using the above methodologies will be presented.
Best Practices (2)
What's Your BRAND? Five Key Ingredients to Building a Successful Brand for Your Parking Operations
Todd Pierce, PICTOFORM
Sunday, May 22 – 2:45 pm – 3:45 pm
What's your BRAND? Examine the five key ingredients to building a successful brand or perception of your transient parking operations. Be memorable! Be affordable! Be available! Be clean and safe! Be easy! We explore how an effective BRAND can enhance the overall parking experience and keep parking patrons coming back again and again!
Be All You Can Be in the Parking Industry
Robert Milner, CAPP, University of Maryland, Baltimore
Monday, May 23 – 1:45 pm – 2:45 pm
Dr. Russell Herman Conwell, founder of Temple University, gave over 6,000 lectures when raising money to build the university. In each of these lectures he shared a story titled “Acres of Diamonds.” This true story affected him and his audience very deeply. If you are prepared to discover your own “Acres of Diamonds” in the parking industry, then this session is what you are looking for.
Strategic Communications
Josh Kavanagh, CAPP, MBA, University of Washington
L. Dennis Burns, CAPP, Kimley-Horn and Associates, Inc.
Monday, May 23 – 3:00 pm – 4:00 pm
In all transportation disciplines, powerful, concise, and highly targeted communications are critical. Discover strategies for segmentation, audience analysis, and outcome definition using best-in-class examples from the parking and TDM worlds. The session will 1) complement the skills of the self-taught communicator; 2) present the basics of strategic communications for the parking professional who may be stuck in the tactical communication realm; and 3) provide examples of highly effective strategic communications from the transportation world.
Improving Your Emergency Response Plan
Steve Rand, UCLA Transportation
Michael Lynch, UCLA Transportation
Tuesday, May 24 – 9:45 am – 10:45 am
The UCLA Transportation department will present its emergency response plan, emphasizing organizational priorities, communications techniques and emergency response team structures under a variety of real and hypothetical scenarios in an urban environment. Highlights include UCLA’s response to the inundation of the Ronald Reagan UCLA Medical Center resulting from the death of a major celebrity and the importance of inter-agency coordination. Attendees will participate in developing responses to case studies and develop skills outlined in the workshop.
Parking, Your First Line of Customer Service in Healthcare
Michelle Wendler, Watry Design, Inc.
Tuesday, May 24 – 11:00 am – 12:00 pm
Many healthcare customer service complaints surround the experience of patrons prior to entering the building. There are three major parking concepts that will lead to an enhanced feeling of customer service. You will discuss the importance of providing the right amount of parking; identifying and distributing appropriately various user groups such as patients, visitors, doctors and night shift; and directing people to the right parking location and then to the right front door.
Suicide and the Parking Garage
Isaiah Mouw, Republic Parking System
Andy Troth, CAPP, Baylor University Medical Center
Bobby Stone, University of Texas, Austin
Lanny Berman, Ph.D., ABPP, American Association of Suicidology
Tuesday, May 24 – 3:45 pm – 4:45 pm
Each day 86 Americans take their own lives and more than 1,500 attempt suicide. Between 2005 and 2007, 34.3 percent of suicide deaths by jumping occurred at a transportation area such as a parking garage, highway or train station. Why does suicide from jumping happen? Where is suicide from jumping most likely to occur? How do we as parking professionals handle this situation if it does occur in our garage? How can parking professionals help prevent suicide from happening? Learn the answers to these questions and more about this extremely sensitive, controversial and painful subject.
Keys to Strategic and Financial Planning in Today's Business Climate
Ken Kimball, MBA, CPA, Texas A&M University - College Station
Peter Lange, Texas A&M University - College Station
Wednesday, May 25 – 9:45 am – 10:45 am
By covering the essential components, this session will walk participants through the process of sound financial planning in our current business environment. From generating good data and developing useful strategies and projections to selling and implementing the plan, this session will use real-life examples at Texas A&M University that you can replicate successfully within very complicated parking environments.
First Observer Anti-terrorism Training
Col. John Rogers, Total Services Security International, Inc.
Wednesday, May 25 – 11:00 am – 12:00 pm
The parking-specific First Observer anti-terrorism training program arms parking professionals with the skills they need to address five critical security areas: on-street, surface lots, garages/decks, special events and shuttle operations. The training enables parking professionals to identify a potential threat, provides background on different terrorist groups and their patterns of operation, gives an overview of weapons, and details case studies of terror situations. First Observers build the skills to report potential situations using a concise, accurate and simple communications process.
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