Conference Program
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1:15 PM - 2:15 PM
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9-1-1 & Bullying: Does it happen in your PSAP?
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Greathouse, Cheryl
Tieman, Robin
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Applications and Devices: Changing the World of 9-1-1
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Snapp, John
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Carrier and Technology Agnostic Wireless Data, Video and Voice Routing
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Ehlers, Robert
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Case Study: Foothill-DeAnza CCD Police Dept. Implements Interoperability and Data Sharing Across Devices
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Kahn, David
Levine, Ronald
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Critical Incident Stress - Talk it out or you will act it out.
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Harrison, Tony
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Fire Service Communications
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Gerber, Scott
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Partnership Opportunities with Commercial Wireless Service Providers
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Hagerson, Eric
Brewster, Justin
Brittingham, Donald
Black, Stacey
Engelman, Richard
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Practice What You Teach: Simulating On-the-Job Training
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Martini, Stephen
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PSAP Planning – Lessons learned from the Joplin Tornado
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Montgomery, Kima
Tarrant, April
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2:30 PM - 3:30 PM
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"Are You A Negaholic?"
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Graham, Barbara
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Information Sharing - Why it's Important to All of Public Safety
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Ambrosini, Steve
McLaren, Paul
Alford, Michael
Dundas, Jim
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Public Safety Project Management Success Factors
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Teubner, Mallorie
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Quantitative Impact of Broadband Wireless Data Access on Law Enforcement Agency Operations
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Merritt, Nancy
Heaps, Joe
Frantz, Fred
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The Psychology of NG911: Are PSAPs Biting Off More than Their Employees can Chew?
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Kuthy, Ph.D., Jim
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Training Millennials - Lessons from X-BOX
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VanGilder, Lori
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Using P25 Interoperability and Component Competition to Become Better Stewards of the Taxpayer’s Dollar
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Hamilton, Alphonso
Graves, Steve
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What's Leadership Have to Do with Anything?
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Hook, Gregory
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2:30 PM - 3:30 PM
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ASAP to the PSAP: Reducing 9-1-1 Processing Time by Minutes for Alarm Notifications Between Alarm Monitoring Companies & 9-1-1 PSAPs
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Hobgood, Bill
Correll, Steve
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Data Security Challenges in the All Too Public Sector
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Gray, Patrick
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FCC Panel
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Gurss, Robert
Turetsky, David
Furth, David
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Suicide Callers: Who Are They? What Are They Thinking?
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Barber, George
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The Eight Sided Box OR Radio Technology and Terminology for Non-Technicians
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Rutter, Lex
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We Need Training for That! Slaying the Dragon of Instructional Design
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Bowen, Angela
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What Do They See When They See You Coming? The Power of Perception Over Reality!
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Gower, Stephen M.
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3:45 PM - 4:45 PM
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What’s All This About 700 MHz LTE Communications?
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Shaughnessy, Chuck
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CALEA Public Safety Communications Accreditation - The Process Explained
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Gailbreath, Debbie
Robey, Mary Sue
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Cybersecurity and the Modern Public Safety Broadband LTE Network
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Wespe, Roger
Bugel, Jim
Kreilein, Alex
Hewitt, Ronald
McCallam, Dennis
Cohen, Jeff
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Emerging Technologies - Text Integration & Impacts of Technology on PSAP Operations
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Ehrlich, Robert
Provost, Pam
Piett, Todd
Zecek, Daniel
Cutts, Patrick
Willoughby, Stephen
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Getting Your PSAP Ready for NG9-1-1
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Brown, RoxAnn
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In-Building Technology Update Panel
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Glenn, Gregory
Buechley, Seth
Leng, Minfei
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Planning for your system’s radio coverage with digital
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Skibness, Scott
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Strategies for Preventing Toxic Stress in a 9-1-1 Environment
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Troshak, Richard
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Technology Issues and Non-Traditional Communications Centers
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Bloom, Robert
Phillips, Elizabeth
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Train, Supervise, or Get Out of the Way
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Weiss, Geoff
Lee, Nathan
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1:15 PM - 2:15 PM
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"Are You Ready for the Big One?"
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Graham, Barbara
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ABC’s of the Americans with Disabilities Act –Achieving Compliance in Hiring, Staffing and Equipment for your Communications Center
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McDuffie, Crystal
Kaufman, Jason
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After Lightning Strikes: Rebuilding A PSAP After A Major Disaster
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Littleton, Matthew
Williams, Kevin
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Director's Roundtable
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Souder, Steve
Somerville, Jay
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Effective Use of NCIC to Find Missing Children
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Bellmio, Peter
Smith, Gigi
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Migrating from P25 to LTE Panel
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Horton, Neil
Burke, Rick
Abley, Brandon
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Narrowbanding Panel – What You Need to Know to be Compliant
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Mussenden, Roberto
Stoffel, Jill
Ittner, Al
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NPSTC Discusses Public Safety Communications Current Events
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Haller, Ralph
Luke, Barry
Overby, Stu
Ward, Marilyn
McEwen, Harlin
Buchanan, David
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1:15 PM - 3:30 PM
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9-1-1 Telecommunication: Duty-related Trauma Exposure and Mental Health Outcomes
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Pierce, Heather
Lilly, Michelle M.
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2:30 PM - 3:30 PM
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'Help, My Car is Sinking!' (Pre-arrival Instructions Can Save a Life)
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Kidwell, Mary Kay
May, Detective Robert A.
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Communications Unit Leader Panel Session: Lessons Learned and Success Stories from Recent Disasters
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Hawkins, Dan
Johnson, Travis
Peterson, John
Carney, Jeff
Wolff, Ed
Essid, Chris
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Public Safety Communications Standards Panel Discussion
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Vanauken, Gordon
Kiernan, Frank
Stillwell, Matt
Adams, Carol
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Status Update on H.R. 3630: What's Happened to Date and What to Expect Next
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Strickling, Lawrence
Cohen, Jeff
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Supervisor's Roundtable
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Souder, Steve
Hanson, Tom
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Team Minnesota: Statewide Radio and 911 Program Leaders in Public Safety Communication Networks
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Eggimann, Pete
Wahlberg, Dana
Mines, Jackie
Johnson, Tom
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Training Roundtable
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Downs, Holly
Knudsen, Colleen
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What is the Federal Role in Implementing NG911?
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Flaherty, Laurie
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8:00 AM - 9:00 AM
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APCO Resources - Tools for CALEA Communications Accreditation Compliance
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Hanna-Wiles, Sheila
Gailbreath, Debbie
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Developing, Updating, and Implementing a 9-1-1 Quality Assurance System
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Bui, Joseph
DuCharme, Bernard
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How To Incorporate Social Media Into Your Emergency Alerting Plans
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Mouline, Imad
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Lightning Protection and Grounding Techniques
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Pallans, Mark
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P25 and Interoperability in State Wide Systems (SWIC's)
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Downes, Jim
PAGONES, BILL
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Project RETAINS Case Studies: The road to appropriate staffing
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Troshak, Richard
Tidey, Nicola
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Text-to-9-1-1: Challenges and Opportunities
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Gurss, Robert
McMahon, Kathy
Soukup, Jim
Donovan, Patrick
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Unified Computer-Aided Dispatch Functional Requirements (UCADFR): Its Use and Future
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Hobgood, Bill
Dundas, Jim
Fouts, Peggy
Parker, Scott
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Would'a Should'a Could'a
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Cordle, Troy V.
McLaughlin, Jennie
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9:15 AM - 10:15 AM
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All Stressed Out and No One to Choke
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Pentlin, Dawnda
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Broadband - the other side of NG9-1-1
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Liljequist, Kathy
Rutter, Lex
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Get Your Head in the Clouds: Hosted Solutions for Public Safety
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Juth, Richard
Hoffmann, Lisa
Rennie, John
Vilis, Ray
Grady, Mark
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Intrinsic Safety Standards and Electronic Devices
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Martens, Brian
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Managing your PSAP's Number One Asset, the Human Capital
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Ryan, Jr., Gary
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Next Generation 9-1-1 Data Sharing - Panel Discussion
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Schlesinger, Jerry
McMahon, Kathy
Smith, Michael
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Preparation for the State and Local Implementation Grant Program: What You Should Be Doing
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Pettus, Laura
Cohen, Jeff
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The Six Steps to Preventing 9-1-1 Lawsuits
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Carter, Charles D.
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Why Can't We Get Along?
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Banks, Nancy
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10:30 AM - 11:30 AM
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"I'm just a dispatcher".....No Way You Are Much Much More!
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Gailbreath, Debbie
Burdick, Kimberly
Adams, Carol
Bomstad, Susan
Stillwell, Matt
Souder, Steve
Joy, Pat E.
Carslay, Yvonne
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Bridging the Gap between P25 and LTE—Interim Steps Public Safety Can Take Now
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Burke, Rick
Abley, Brandon
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Dispatch Judo: Verbal Defense and Influence for Emergency Communications
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Santoro, Charles
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Government and Public Safety: Is There An App For That?
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Bessette, Richard
Lowry, John
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Learn What Is Happening on the National Level on NG 9-1-1
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Flaherty, Laurie
Arocho, Angel
Rohde, Gregory
Bugel, James
Anderson, Carla
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The First of its Kind: Public-Private Network
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Coleman, Alex
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The Time Trip / Understanding the Multi-generational Workforce
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Rambo, Veronica
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Uncoordinated? Resources for the Training Coordinator.
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Knudsen, Colleen
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