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Critical Link: The Delivery of Alarm Transmissions Between Alarm Monitoring Companies and 911 PSAPs
NFPA and APCO: Working Together to Improve Public Safety
Provoking Critical Thinking In the Comm Center
Supervision: The Most Import Lessons I Learned
Advanced Automatic Crash Notifications and Urgency Factors: Can We Standardize?
Cyber Security: Protecting Today’s Mission-Critical Public Safety Communications Systems
Hunting for Red Flags on the Front Lines: Situational Awareness and the 9-1-1 Telecommunicator
Communication Skills for the Communiations Specialists
Motivational Leadership in Public Safety Communications
Training Marksmanship: Does your training hit the target?
How Not to Buy a Communication System
Registered Public-Safety Leader: Your Path to Success
Consolidation of emergency communcations center--Cost Savings: Myth or Reality?
Introduction to The Unified CAD Functional Specifications Project (UCADS): A Public Safety Information Sharing and Interoperability Program
Performance Appraisals and Terminations: Best Practices – Reduced Liability
Compassion Fatigue, Too Tired to Care
Quality Assurance for Dispatch
You're the Boss! What Now?
Adopting APCO ANSI 1.101.2- 2010 on Handling Cases of Missing and Sexually Exploited Children
Finding the Diamond in the Rough: Improving the Interview Questionnaire
Telecommunicator's Internet Toolbox
What Has CUSTOMER SERVICE Done for ME Lately?
Disaster/Active Shooter & Other large scale incidents what you need to know!
Dispatchers Taking Care of Our Own
Nationwide Suspicious Activity Reporting Initiative